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73 lines
4.9 KiB
73 lines
4.9 KiB
<?php
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defined('ABSPATH') || defined('DUPXABSPATH') || exit;
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?>
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<!-- ============================================
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STEP 3
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============================================== -->
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<?php
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$sectionId = 'section-troubleshoot';
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$expandClass = $sectionId == $open_section ? 'open' : 'close';
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?>
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<section id="<?php echo $sectionId; ?>" class="expandable <?php echo $expandClass; ?>" >
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<h2 class="header expand-header">Troubleshooting Tips</h2>
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<div class="content" >
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<div id="troubleshoot" class="help-page">
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<div style="padding: 0px 10px 10px 10px;">
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<b>Common Quick Fix Issues:</b>
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<ul>
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<?php $url = DUPX_Constants::FAQ_URL . 'what-host-providers-are-recommended-for-duplicator/'; ?>
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<li>Use a <a href='<?php echo DUPX_U::esc_attr($url); ?>' target='_blank'>Duplicator approved hosting provider</a></li>
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<li>Validate directory and file permissions (see below)</li>
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<li>Validate web server configuration file (see below)</li>
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<li>Clear your browsers cache</li>
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<li>Deactivate and reactivate all plugins</li>
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<li>Resave a plugins settings if it reports errors</li>
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<li>Make sure your root directory is empty</li>
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</ul>
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<b>Permissions:</b><br/>
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Not all operating systems are alike.
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Therefore, when you move a package (zip/daf file) from one location to another the file and directory permissions may not always stick.
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If this is the case then check your WordPress directories and make sure its permissions are set to 755.
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For files make sure the permissions are set to 644 (this does not apply to Windows servers).
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Also pay attention to the owner/group attributes. For a full overview of the correct file changes see
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the <a href='http://codex.wordpress.org/Hardening_WordPress#File_permissions' target='_blank'>WordPress permissions codex</a>
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<br/><br/>
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<b>Web server configuration files:</b><br/>
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For Apache web server the root .htaccess file was copied to htaccess__[HASH].
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A new stripped-down .htaccess file was created to help simplify access issues.
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For IIS web server the web.config file was copied to web.config.orig, however no new web.config file was created.
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If you have not altered this file manually then resaving your permalinks and resaving
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your plugins should resolve most all changes that were made to the root web configuration file.
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If you're still experiencing issues then open the .orig file and do a compare to see what changes need to be made. <br/><br/>
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<b>Plugin Notes:</b><br/>
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It's impossible to know how all 3rd party plugins function.
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Duplicator attempts to fix the new install URL for settings stored in the WordPress options table.
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Please validate that all plugins retained their settings after installing.
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If you experience issues try to bulk deactivate all plugins then bulk reactivate them on your new duplicated site.
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If you run into issues where a plugin does not retain its data then try to resave the plugin's settings.
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<br/><br/>
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<b>Cache Systems:</b><br/>
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Any type of cache system such as Super Cache, W3 Cache, etc. should be emptied before you create a package.
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Another alternative is to include the cache directory in the directory exclusion path list found in the options dialog.
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Including a directory such as \pathtowordpress\wp-content\w3tc\ (the w3 Total Cache directory) will exclude this directory from being packaged.
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In is highly recommended to always perform a cache empty when you first fire up your new site even if you excluded your cache directory.
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<br/><br/>
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<b>Trying Again:</b><br/>
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If you need to retry and reinstall this package you can easily run the process again by deleting all files except
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the installer and package file and then browse to the installer again.
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<br/><br/>
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<b>Additional Notes:</b><br/>
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If you have made changes to your PHP files directly this might have an impact on your duplicated site.
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Be sure all changes made will correspond to the site's new location.
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Only the package (zip/daf file) and the installer (php file) should be in the directory where you are installing the site.
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Please read through our knowledge base before submitting any issues.
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If you have a large log file that needs to be evaluated please email the file, or attach it to a help ticket.
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</div>
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</div>
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</div>
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</section>
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